Ford Pro Intelligence
The Importance of Charge Management
Keeping an EV charged isn’t terribly different from making sure there’s fuel in the tank of a conventional vehicle. But the idea of charging instead of filling up a tank is novel for many fleet operators and individual drivers. So, Ford Pro Intelligence assists by supplying business solutions to introduce or expand charging resources.
These steps include increasing the number of on-site charging spots or even installing home-based chargers (ideal for companies that have workers keep vehicles overnight). Ford Pro Intelligence then incorporates these resources into the fleet management process.
Ford Pro Intelligence: More Than Fleet Management
Going beyond fleet management, Ford Pro Intelligence includes integration with Salesforce, a leading customer relationship management (CRM) tool. In its research about commercial vehicles and small businesses, Ford discovered that dealing with back-office paperwork is a significant pain point. These tasks frequently involve scheduling, managing service requests, and customer invoicing.
As part of the Ford Pro Intelligence platform, Salesforce’s resources enable field personnel to be more efficient and better connected with customers. Ford estimates that a business with less than 20 employees can save 25 hours of paperwork per week by using the available upgrade. Plus, having everything digitized makes for better record keeping. But businesses of all sizes are moving to EVs, including huge players like Walmart, which recently purchased 1,100 Ford E-Transit Vans. It’s clear to see how a system like Ford Pro Intelligence can be essential in managing a fleet’s needs while saving time and other critical resources for the other aspects of business operations.